User Guide

Sign In and Out

How to securely sign in and sign out of your SOC account.

Use Sign In to access your resident dashboard and protected profile features. Sign Out ends your active session on the current browser.

Sign in

The SOC sign-in screen with email and password fields and a Sign In button

  1. Open the Sign In page.
  2. Enter your registered email and password.
  3. Submit and wait for redirect to your profile area.

Common sign-in errors

  • Invalid credentials: check email spelling and password.
  • Too many attempts: wait and try again later.
  • Session refresh failure: sign in again from the prompt.

Sign out

  1. Open the user menu or sign-out route.
  2. Confirm sign-out when prompted.
  3. Verify protected pages now redirect to sign-in.

Security tips

  • Sign out on shared devices.
  • Do not save passwords in public browsers.
  • Reset your password immediately if you suspect account access by someone else.
Australian Government logo This is a Bushfire Community Recovery & Resilience Fund project through the joint Commonwealth/State Disaster Recovery Funding Arrangements NSW Government logo