SOC DocsUser Guide
Account FAQs
Answers to common account setup and access questions.
How do I create an account?
Start on the Create Account page, validate your address, then enter email and password. After that, confirm your email to complete activation.
Why was my address rejected during signup?
This usually means the address was not found, is outside eligible service areas, or there was a temporary validation issue. Check spelling and suburb first, then try again.
I did not receive the confirmation email. What should I do?
Check spam or junk folders and confirm you used the correct email. If needed, repeat the signup flow to request a new confirmation email.
I forgot my password. How do I reset it?
Use the password reset page, request a recovery email, and follow the latest reset link. Reset links are single-use and may expire.
I can sign in but I cannot access a page I expected.
Some pages require specific account state or permissions. Sign out and sign in again first, then check you are using the correct account.
How do I change my email or password?
Open Settings in your profile area and start the relevant account flow. Email changes may require confirmation before the new address is active.
Why was I signed out automatically?
Sessions can end due to timeout, expiry, or refresh issues. Sign in again and continue where you left off.