SOC Docs

User Guide

Create Your Account

Set up a resident account and verify access.

Creating an account is a two-stage flow: validate your address first, then create login credentials. This ensures SOC can connect your account to the correct community context.

Before you start

  • Use an email address you can access immediately.
  • Have your street and suburb details ready.
  • Use a strong password you do not reuse elsewhere.

Steps

The Create Account screen, starting with address validation

  1. Open the Create Account page.
  2. Enter your address and submit address validation.
  3. If the address is valid and eligible, enter email and password.
  4. Submit account creation.
  5. Open the confirmation email and follow the verification link.
  6. Continue to onboarding once your email is confirmed.

If address validation fails

  • Address not found: review spelling and suburb, then try again.
  • Address ineligible: the address may be outside the current service area.
  • System error: retry later or contact support.

If account creation fails

  • Missing email/password: complete both fields and resubmit.
  • Email already exists: use Sign In or reset password.
  • Email not allowed in dev/testing: contact the project team for allow-list access.

What happens next

After verification, SOC redirects you to onboarding so you can complete your initial profile and property setup.

Australian Government logo This is a Bushfire Community Recovery & Resilience Fund project through the joint Commonwealth/State Disaster Recovery Funding Arrangements NSW Government logo