SOC DocsAdministrator Guide
Resident Admin
Coordinator actions for supporting resident account administration.
Resident Admin allows coordinators to assist residents with scoped account and profile support needs. Use this area for operational support within your assigned KYNG context.
Common support actions
- confirm resident record visibility in your area
- assist with onboarding and profile-completion follow-up
- identify when issues require escalation to admin teams
Safeguards
- act only within assigned area scope
- avoid direct credential handling
- escalate permission or role issues to administrators
Escalation guidance
- role/permission mismatch
- data issues requiring site-level correction
- unresolved account-access problems after standard checks